Availability: All plans
Summary
Trace has two places to get help. A Help & FAQ page for the whole app, reached from the sidebar, and a Help pane inside every project that can message the team, restart the workspace tour, and download the quick start guide.
Usage notes
Help & FAQ
In the sidebar, click Help & FAQ. The page answers common questions about creating projects, supported file types, credits, exporting, managing team members, and correcting a plot. Each question expands in place.
The page ends with the support address, support@boundarylogic.com, for anything the questions do not cover.
The project Help pane
Open a project, then click Help in the project sidebar. The pane is titled Help and Support and holds three things.
Send a message
Type into the message box and click Send Message. Trace attaches the URL of the page you were on, so the team can see where you were. The button stays disabled while the box is empty and reads “Sending…” while it sends. A green alert confirms: “Your message has been sent successfully! Our team will get back to you soon.”
This is the fastest route for a question about the project in front of you, because the attached URL saves you describing it.
Take the Full Walkthrough
Click Start Full Walkthrough for a tour of the map controls, layer management, and export options. Trace opens the layer pane and starts there. Restart it as often as you like. Take the guided tour covers the other tours and how to reset them all.
Download Quick Start Guide
Click Download Guide to open the quick start guide for the workspace and manual plotting in a new tab.
Options
| Control | Where | What it does |
|---|---|---|
| Help & FAQ | Main sidebar | Opens the app-wide question list and the support address |
| Help | Project sidebar | Opens the Help and Support pane for that project |
| Send Message | Project Help pane | Sends your message with the current page URL attached |
| Start Full Walkthrough | Project Help pane | Restarts the workspace tour from the layer pane |
| Download Guide | Project Help pane | Opens the quick start guide in a new tab |
Who can use it
Both are available on every plan, to owners, admins, and members alike. A member with view-only access to a project can still open its Help pane and send a message.
Related
- Take the guided tour, for every tour and the reset
- The map workspace, for what the walkthrough covers
- Emails Trace sends you, for mail from support@boundarylogic.com