Availability: All plans · Role: owner
Summary
Billing lives on the Team pages, and not everyone can reach them. This article covers who holds billing authority on each plan, what the billing page shows, and how someone without authority asks for a change.
Usage notes
Who can open the Team pages at all
Anyone with the User role is sent back to the dashboard from every Team page: the team roster, subscription, billing, and reporting. That is a redirect, not a permission error, so there is nothing for a member to click on. Owners and admins pass through.
Who can manage the money
| Role | On Free and Professional | On Expert and Enterprise |
|---|---|---|
| Owner | Manages the plan, seats, cards, invoices and cancellation | The same |
| Admin | Sees an upsell in place of the billing page. Payment methods, invoices and cancellation stay hidden. | Manages billing alongside the owner |
| User | Redirected off every Team page | The same |
Billing authority is what moves when you hand the team over. Transfer ownership covers that.
What the billing page shows
A badge in the header names the current plan. The current plan card carries a status of Active, Cancels soon or Free, the renewal or end date, and a pay-as-you-go badge when that is switched on. The rest of the page carries the seats in use, the team plot pool for the period, the plans grid, payment methods, and recent invoices.
A team with no subscription reads “Free plan / Subscribe to unlock team plots and exports.”
Asking someone else to act
Where a blocked feature appears to somebody without billing authority, it offers a one click button that emails the team’s billing contact rather than an upgrade route. That is the sanctioned path: admins on Professional, and members meeting an Expert feature they cannot use, both get it.
Enterprise
Enterprise is managed by your account team rather than from the app. The subscription page shows only your own plan card with a contact route and no other tiers or prices, and the billing page replaces the self serve cancel panel with a note that changes to the agreement go through your account team. Seats, pools and terms all change through that conversation.
Related
- Change your plan, for moving between tiers
- Payment methods and invoices, for cards and receipts
- Seats and credit pools, for what a seat buys
- Cancel your plan, for stopping a subscription